Shipping policy

Thank you for shopping with Cleanura.

Order Processing:
All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed on weekends or public holidays.

Estimated Delivery Times:
- Australia: 7–15 business days
- United States: 7–15 business days
- Canada: 7–15 business days
- United Kingdom: 7–15 business days
- Other International Locations: 10–20 business days

Shipping Costs:
Shipping charges, if applicable, will be displayed at checkout. Free shipping promotions may be offered from time to time.

Tracking Orders:
Once your order has been shipped, tracking information will be sent to your email when available.

Delays:
Delivery times are estimates only. Delays may occur due to customs clearance, weather conditions, carrier issues, or peak seasonal demand.

Incorrect Address:
Please ensure your shipping address is correct before placing your order. Cleanura is not responsible for delays or losses caused by incorrect addresses entered at checkout.

Return Address:
Please do not return items to the address shown on the package.

As we work with multiple fulfillment partners, return addresses may vary depending on the item ordered.

To request a return, please contact us at shopcleanura@gmail.com. Once approved, we will provide the correct return address and return instructions.

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Shipping policy